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Frequently asked question

    Email: support@selectstock.com Phone: +91 82000 17181 Support Hours: Monday–Saturday, 9:00 AM to 7:00 PM
    You can view our: - Terms & Conditions - Privacy Policy - Refund & Return Policy - Payment & Security Policy - Shipping Policy - Order Cancellation Policy All policies are available on our website.
    Yes. Bulk and reseller orders may have separate pricing, payment, and return terms. Please contact us for details.
    Yes. Cookies help us improve website functionality and user experience. You can manage cookie settings in your browser.
    We do not sell your data. Information is shared only with: - Payment gateways - Courier partners - Legal authorities (if required)
    Yes. We follow strict data protection practices and use secure systems to protect your personal information.
    Repeated refusal of COD deliveries may lead to COD being disabled for your account.
    COD is available only for select products and locations. Availability depends on PIN code and order value.
    If we cancel an order due to stock, payment, or technical issues, a full refund will be issued.
    No cancellation fees apply if the order is canceled before dispatch.
    Yes, orders can be canceled before dispatch. Once shipped, cancellation is not possible.
    No. Some products may be marked non-returnable. Please check the product page before ordering.
    Approved refunds are processed within 7–10 business days to the original payment method.
    Email us at support@selectstock.com with: - Order number - Reason for return - Product images or videos (if requested)
    Returns are accepted for: - Damaged products - Defective items - Incorrect products Return requests must be raised within 7 days of delivery.
    Delays may occur due to logistics, weather, or unforeseen events. If your order is delayed significantly, please contact support.
    Shipping charges, if any, are shown clearly at checkout. Free shipping may apply on select products or promotions.
    Estimated delivery timelines: - Metro cities: 2–5 business days - Non-metro cities: 4–7 business days - Remote areas: 5–10 business days
    In case of failed or pending transactions, the deducted amount is usually auto-reversed within 5–7 business days. If not, contact us with your transaction details.
    Yes. All online payments are processed through PCI-DSS compliant gateways (Stripe & Razorpay) with SSL encryption. SelectStock does not store card or banking details.
    We currently accept: - Credit/Debit Cards, UPI, Net Banking (via Razorpay) - International & Domestic Cards (via Stripe) - Cash on Delivery (COD) (select locations) - Wallet payments (where applicable)
    Order modifications are not guaranteed. Please contact support immediately at support@selectstock.com before dispatch.
    Once your order is shipped, tracking details will be sent via SMS and/or email. You can also track it from your account dashboard.
    You may place an order as a guest, but creating an account helps you: - Track orders - Manage returns - Receive offers and updates
    No. Currently, SelectStock ships only within India. International shipping is not available.
    SelectStock is an Indian e-commerce platform offering quality products through a secure, inventory-led model. We sell directly to customers and resellers across India.